Refund and Cancellation Policy

Scopelyst has a Free plan and paid plans for buyers and for vendors. Paid plans are billed monthly in advance, at the prices on our Pricing page; prices exclude taxes unless stated.

A paid plan renews automatically at the end of each monthly billing period, and the next month is charged then, until an admin of your organisation turns auto-renew off.

Online payments are processed by our payment provider, Dodo Payments, which may appear on your card or bank statement.

All payments are final. Once a payment for a plan has been made, we don't refund it, in full or in part. That includes:

• the rest of a billing period after you cancel or turn auto-renew off;
• a month in which you used the plan little or not at all;
• moving to a lower plan, or to the Free plan, during a billing period;
• credits you didn't use, which have no cash value;
• an account suspended or closed for breaking our Terms of Service.

This doesn't limit any right you have under law that can't be excluded by agreement.

An admin of your organisation can cancel at any time: open Billing & plan in your workspace and turn auto-renew off. There's no fee for cancelling, and no need to contact us.

Your plan stays active, with all its features, until the end of the billing period you've already paid for. Billing & plan shows that date.

When the period ends, your organisation moves to the Free plan: paid features stop and the Free plan's limits apply. Credits left over can still be used for 7 days, then they lapse. Your account, team and content stay.

Changed your mind? Turn auto-renew back on before the period ends and the plan carries on. After that, you can choose a paid plan again at any time.

A move to a higher plan applies once its payment goes through. Moving to a lower plan doesn't refund or credit any part of the current period.

If a renewal payment fails, our payment provider may try it again. If it still can't be collected, your organisation moves to the Free plan.

If you think you were charged by mistake, for example twice for the same period, write to hello@scopelyst.com within 30 days of the charge. We'll look into it and correct any charge made in error.

Questions about billing or this policy: Urbanstar Solutions Private Limited, hello@scopelyst.com.